Need help? We're here.

After you sign up, Holly gives you an invite code. Send it to your partner, and they tap Join with their code during sign-up and enter it as the Partner code. Already set up? Use Enter Partner Code in your profile. Once you're paired, you share a calendar, reminders, tasks, chat and photos.

Check that the code was typed exactly and that your partner isn't already paired with someone else. Still stuck? Email us with both account emails.

Yes. Email us at hello@joinholly.app from your account email and we'll help you disconnect and explain what happens to your shared content before anything changes.

In the app. One Holly Duo subscription covers both partners. Payment is handled by Apple (App Store) or Google (Google Play), so we never see your card details. See our Terms for plans and prices.

Sign in with the same Holly account, then tap Restore Purchases on the subscription screen. Make sure your phone is signed in to the same Apple ID or Google account you paid with.

Subscriptions are managed by the store, so you change or cancel them there:

iPhone or iPad

1. Open Settings and tap your name.
2. Tap Subscriptions.
3. Tap Holly, then Cancel Subscription (or pick another plan).

Android

1. Open the Google Play app and tap your profile icon.
2. Tap Payments & subscriptions, then Subscriptions.
3. Tap Holly, then Cancel subscription.

Cancel at least 24 hours before renewal to avoid the next charge. You keep access until the end of the period you paid for. Deleting the app or your account does not cancel a subscription.

Refunds are handled by Apple (reportaproblem.apple.com) or Google Play (Google Play refunds) under their policies. We can't issue store refunds directly.

It's optional and off until you turn it on. When it's on, your live location is shared only with your partner.

Only while sharing is on. While you're sharing, Holly keeps updating your location even when the app is closed, so your partner sees where you are. Turn sharing off and the updates stop.

On the Location screen in Holly, tap the stop sharing button. You can also turn off location access completely in your phone's settings:

• iPhone: Settings → Holly → Location → Never
• Android: Settings → Apps → Holly → Permissions → Location → Don't allow

No. We keep only your latest location while you're sharing, and we delete it when you stop sharing.

In the app, open your profile and tap Delete Account (under Log Out), then confirm with Delete Account & Data. This permanently deletes your account and your personal data. It's removed from active systems within 30 days and from backups within 90 days. If you have a subscription, cancel it in the App Store or Google Play first (see above).

Can't get into the app? Email hello@joinholly.app from your account email and we'll delete it for you.

Your account and app content are stored with Supabase in Canada (Central). App usage analytics are processed by PostHog in the United States. Details are in our Privacy Policy.

Chat is visible only to you and your partner. It's encrypted in transit and at rest on our servers.

No. Holly has no ads, doesn't track you across other apps or websites, and never sells your data.